Crown Web Co. respects your privacy. This policy explains what information we collect, how we use it, and your rights as a California resident.
01 What We Collect
We collect information you provide directly to us through our website forms and intake process:
- Contact information — name, email address, phone number
- Business information — business name, address, services offered, hours of operation
- Project details — budget range, website goals, design preferences (collected via intake form)
- Payment information — processed securely by Stripe; we do not store card numbers
- Communications — emails, messages, and notes exchanged during our working relationship
We do not use cookies for tracking or analytics on this website.
02 How We Use It
Information collected is used solely to provide and improve our services:
- To respond to your inquiry and send a project proposal
- To build and deliver your website with accurate business details
- To send invoices and process payments
- To communicate about your project status and care plan
- To send SMS lead notifications if you have enrolled in our lead alert service
- To fulfill our ongoing hosting and maintenance obligations
03 What We Don't Do
- We do not sell your personal information to any third party
- We do not share your information with marketers or data brokers
- We do not send unsolicited marketing emails or SMS messages
- We do not use your data to build advertising profiles
04 Third-Party Services
We use trusted third-party services to operate our business. Each has its own privacy policy:
- Stripe — payment processing (stripe.com/privacy)
- Netlify — website hosting and deployment (netlify.com/privacy)
- Formspree — contact form submissions (formspree.io/privacy)
- Twilio — SMS lead notifications (twilio.com/legal/privacy)
- Notion — internal CRM and project management (notion.so/privacy)
- Google — fonts and business profile (policies.google.com/privacy)
We only share the minimum information necessary for these services to function. We do not authorize these providers to use your data for their own marketing purposes.
05 SMS Communications
If you enroll in SMS lead notifications through a Crown Web Co. managed website, you will receive text messages related to your service inquiries. Standard messaging terms apply:
- Message frequency varies based on inquiry volume
- Message and data rates may apply
- Reply STOP at any time to opt out
- Reply HELP for assistance
- Your phone number is never shared with third parties for marketing purposes
06 Data Retention
We retain your information for as long as we have an active business relationship with you. After a project or care plan ends:
- Project files and communications are retained for up to 2 years for reference and support purposes
- Payment records are retained as required by law (typically 7 years for tax purposes)
- You may request deletion of your personal information at any time (see Section 8)
07 Security
We take reasonable measures to protect your information, including using HTTPS on all Crown Web Co. properties and relying on industry-standard payment processing through Stripe. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
08 California Residents (CCPA)
As a California-based business, we honor your rights under the California Consumer Privacy Act (CCPA). You have the right to:
- Know what personal information we have collected about you
- Delete your personal information (subject to certain exceptions)
- Opt out of the sale of your personal information — though we do not sell personal information
- Non-discrimination — we will not treat you differently for exercising these rights
To exercise any of these rights, contact us at clientsupport@crowncitywebco.com. We will respond within 45 days.
09 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our services after a policy update constitutes acceptance of the revised policy.
